Refund Policy — AlorsOnDance

Requesting a refund

For a completely unused video pack, you may request a refund within 7 days of purchase. Email support@alorsondance.com from your account email and include the order reference and a short explanation. Do not send card numbers, security codes, passwords or identity documents.

We review requests manually. If your pack has been partially used, contact us so we can review the unused portion. A completed generation is not normally refundable simply because you prefer a different artistic result. If faces, hands or the video are clearly abnormal, or you cannot access the delivered file, include the task reference so we can investigate an appropriate remedy.

This policy does not limit rights you may have under applicable consumer law, including remedies for a service that is not supplied as agreed. The photo-permission and AI-processing confirmations are not a waiver of those rights.

Technical failures and video allowances

One allowance is reserved when a generation is accepted. A confirmed technical failure restores that allowance once to its original valid pack. A task with an uncertain provider outcome remains under review; contact support before repeatedly submitting new tasks.

A new take after a completed video uses another allowance. Removing a completed task does not automatically return an allowance or reverse its payment. Purchased allowances expire 365 days after payment; expiry is not extended by an unsuccessful generation, and expired or refunded allowances are not restored.

Payment refunds

Payments are handled by Waffo Pancake as our Merchant of Record when checkout is available. An approved refund is submitted through the payment provider to the original payment method. Provider and bank processing take additional time; a request marked as processing is not yet a completed refund.

A refunded pack loses its remaining video allowances. If a partial refund needs reconciliation, the affected pack may be held while support reviews it. Other purchases are handled separately. We do not refund an amount merely because a checkout page was opened or a payment attempt was unsuccessful; contact us if your statement shows a charge without a matching purchase.

There is no subscription or automatic renewal to cancel. For payment or delivery questions, contact support@alorsondance.com.